| Q: | What services are available from Online
Banking? |
| A: | You
can review transactions and print statements, pay bills,
and transfer funds between accounts. You can also select,
sort and export transactions to personal financial management
applications, such as, Microsoft Money or Excel and Intuit’s
Quicken. Business accounts may need a more sophisticated
online banking product geared towards larger businesses that
provides additional options such as initiating ACH files
and allows for more efficient management of your available
funds. For more information contact our Customer Call Center
at 262-942-1111. |
| Q: | What are the system requirements to access
Online Banking? |
| A: | Your Internet
connection needs to be Internet Explorer version 6.0 (or
above) to take full advantage of encryption (data scrambling)
protection. If your system is not setup with the correct
version of Internet software, you can download the appropriate
version by going to www.microsoft.com. (Lesser versions of
your browser will not display all menu options nor will the
encryption function properly). |
| Q: | How much does Online Banking cost? |
| A: | Lifeline Basic
Online Banking is free to any customer who maintains an account
relationship with Southport Bank. Free bill payment services are
available if you have a checking account. |
| Q: | How do I sign up for Online Banking? |
| A: | Enrollment instructions
for online banking can be found at our website www.southportbank.com or you can contact a Personal Banker at one of our branches
or contact our Customer Call Center at 262-942-1111. |
| Q: | How secure is Online Banking? |
| A: |
At Southport Bank, we understand the importance of customer security. Protecting your information is our number one priority. We have selected a third party vendor to support this product that has an excellent reputation in the industry. They use the following security measures:
Data
transmitted over the phone lines is scrambled using
256-bit Secure Socket Layer encryption. Please verify
that a secure connection is established by looking for
a picture
of a lock (Microsoft Internet Explorer) in the lower
portion of your screen. Without these symbols, you do not
have
a secure session. The online product has a “Security
Statement” explaining in greater detail the various
security procedures in place. |
| Q: | What if I forget my password or want to
change it? |
| A: | You
will be allowed three attempts to access your account before
it will be restricted for security reasons. If this occurs,
contact our Customer Call Center at 262-942-1111 to reset
your account and password during banking hours. After successfully
logging into your account, you can change your password at
any time by clicking the “change password” link. |
| Q: | If I have a problem what should I do? |
| A: | Use the “contact” button
on our website and email a description of your problem to
us or call our Customer Call Center at 262-942-1111 during
banking hours. |
| Q: | How current is my account information? |
| A: | Transfers are
immediate! Most of your transactions will be processed “real
time” and reflected in the online banking systems immediately. |
| Q: | What if I don’t see all of my accounts? |
| A: | It is possible
that certain accounts in which you have signatory authority
might be stored under a different name or tax identification
number. Contact your Personal Banker to obtain a more detailed
explanation. |
| Q: | What happens if I try to pay a bill online
and lack adequate funds? |
| A: |
Bill payments will not be deducted from your account or
paid unless there are sufficient funds present in your account
on the scheduled payment date. You will receive a notice
explaining a particular bill could not be paid and that alternate
arrangements should be made.
|
| Q: | Is there a Cut-off Time? |
| A: | Yes-
the agreement and the online summary screen states that transactions
after 6:00 p.m. CST are posted in the next scheduled business
day. |
| Q: | Can I stop payment on a check online? |
| A: | No, for your
own protection you will need to contact the bank immediately.
Please come in to any branch or contact our Customer Call
Center at (262) 942-1111 during banking hours. |
| Q: | On a joint account do we both need to apply
for a separate Online Banking account? |
| A: | To protect privacy,
customers are only allowed to access accounts for which they
have authorization. If you want both parties to access all
of the same accounts, you will have to have both names listed
as authorized signers to each account record at the bank.
Please stop by any branch to request a change. |
| Q: | Can I Make Additional Principal Payments
On My Loan Account? |
| A: | Yes, when scheduling
a "New Transfer" or doing an "Express Transfer" you can select
the "Payment Type" to be any one of the following:
Regular Payment |
| Q: | Why can’t I see My Southport Bank
Credit Card Information? |
| A: | You can view
your credit card information online by going to www.MyCardStatement.com.
This information does not interface with your Southport Bank
deposit and loan accounts. |
